Refund Policy

At this time we do not accept returns. To qualify for the 14 day money back guarantee , the product must be defective or damaged. 

If your order has not been processed and shipped, there’s a time frame in which a customer can cancel their order and place a request in for a refund. Once shipped, we cannot cancel or refund your order. If the product is defective or damaged please send us a message for a full refund. Kindly send us a email at shop@otakulights.com 

*Refunds handled case by case*